Terms and Conditions :

These Terms & Conditions of Use govern your use of the RK Kulcha Hub online and SMS ordering. References to 'website' include the following (as appropriate): https://www.rkomanistore.com or any other site, services (including web-services), software, application or media managed by  RK Kulcha Hub. Your use of the  RK Kulcha Hub website constitutes your acceptance of these Terms & Conditions of Use. Subject to law,  RK Kulcha Hub may, in its discretion, from time to time amend or otherwise modify the Terms & Conditions of Use.  RK Kulcha Hub recommends you carefully read, each time you visit the website, the Terms & Conditions of Use as they may affect your rights.If you do not agree with the Terms & Conditions of Use, do not use the website or order online or via SMS

THE WEBSITE

These Terms & Conditions of Use apply to all users of the RK Kulcha Hub website. The RK Kulcha Hub website may include content, information or links to third parties or third party websites. By accepting these Terms & Conditions of Use you agree to hold harmless and relieve RK Kulcha Hub from any liability whatsoever arising from your use of information from a third party or your use of any third-party website. RK Kulcha Hub recommends that before you disclose any personal information to a third party that you first read and accept the third party's privacy policy and terms and conditions of use (if applicable) of their website.

YOUR ACCESS TO THE WEBSITE

RK Kulcha Hub hereby provides its permission for you to access its website in accordance with these Terms & Conditions of Use, provided that (1) your use of the website is solely for your individual, personal, commercial and non-commercial use, and (2) you will not copy, distribute or publish any part of the website other than as may be reasonably necessary to use the website for its intended purpose, and (3) you will otherwise comply with the Term & Conditions of Use.

You agree not to use or launch, or cause to be used or launched, any automated system or program in connection with the RK Kulcha Hub website, online or SMS ordering, including without limitation, publishing or distributing vouchers or codes, "robots", "spiders", "offline readers" and the like. Notwithstanding the foregoing, RK Kulcha Hub grants the operators of public search engines permission to use spiders to copy materials from the website for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. RK Kulcha Hub reserves the right to revoke these exceptions either generally or in specific cases.

You agree not to collect or harvest any personally identifiable information from the website or use the communication systems provided by the website for any commercial solicitation purposes. You agree not to solicit for any reason whatsoever any users of the website with respect to their submissions to the website.

reCAPTCHA

We use reCAPTCHA from Google to help protect our website and applications from spam and abuse, and to help keep our customers’ online ordering accounts safe from fraudulent activity. reCAPTCHA may ask online ordering customers to click a checkbox or solve a challenge to ensure that a real person is logging into a RK Kulcha Hub online ordering account and placing an order. Use of reCAPTCHA is subject to the terms and conditions and privacy policy available on Google’s website

REFUNDS

If you did not love your meal then please let us know. We will replace or refund your order and make sure that your next experience with us is a great one! Please note that any orders paid for in store or upon delivery by cash or EFTPOS need to be refunded by the relevant store directly.

Please be aware that while we do everything from our end to complete this refund as soon as possible, it may take up to 10 business days for the refund to be processed, depending on your financial institution and the transaction type (ie Credit card, Paypal).

Please read our refund policy for further details as refund is subject as per our policy only.

ONLINE ORDERING VIA THE WEBSITE, APPLICATIONS AND SMS ORDERING

If the website, application or an electronic device is used (including for online or SMS ordering), you are responsible for maintaining the confidentiality of your personal details, password (if applicable) and payment details. You acknowledge that when you access the website or an application as a registered member, you may remain logged in to the website or application even after closing the internet browser or application (unless you log-out prior to leaving the website/application, or you erase or block Cookies from the electronic device used to access the website (refer to our Privacy Policy for more information on Cookies)). Where an online order is placed using a smartwatch, your session will time out after 60 minutes of inactivity (provided that you have not selected the ‘keep me logged in’ option on your registered online account).

Therefore, if you sign into your RK Kulcha Hub Online Ordering account via your email address or an External Account (such as Facebook, Google or PayPal), on a shared computer (e.g. a public computer at a university or a library) and do not sign out, someone else who uses that computer after you may be able to access your RK Kulcha Hub Online Ordering account. We therefore advise that you log out of all services when you have finished using a public computer.

Where you access your RK Kulcha Hub Online Ordering account using a mobile device (e.g. a phone or tablet), you should protect the device with a password, and if your device is lost or stolen, use remote wipe facilities (if available) to clear all personal information on your device, and change the password(s) for your RK Kulcha Hub Online Ordering account(s) or any External Account that you have used to create a RK Kulcha Hub Online Ordering account.

You agree to accept full responsibility for all your activities on our website and applications (including for online ordering). You also acknowledge full responsibility for your use of SMS ordering. You further acknowledge that you are fully responsible for the activities of any individual who accesses our website or applications (including for online ordering) or places any SMS order, using an electronic device which remains logged in to, or associated with, your registered account. If you order online, or submit an SMS order, we may send you an email or SMS confirming the details of your order. If you download any of our mobile applications you will receive notifications, if your smart device settings enable you to do so. The confirmation email or SMS will not constitute a tax invoice. The RK Kulcha Hub online or SMS ordering system must only be used by persons over the age of eighteen (18) years, or otherwise under the supervision of an adult or guardian. RK Kulcha Hub reserves the right to refuse service, terminate your access to the website or online or SMS ordering, remove or edit any content or cancel your order/s in its sole discretion and without prior notice to you.

In making the RK Kulcha Hub online and SMS ordering system (website and applications) available for use, RK Kulcha Hub merely acts as an agent of sub-franchisee stores from which the products or services will be provided (as selected by you or determined based on proximity to the delivery address) In its capacity as agent, collects and processes any online payments and remits this amount to the store from which the products or services are provided does not (except where you order from a RK Kulcha Hub corporate store) provide you with any goods or services makes no warranties or representations regarding the goods and services to be provided (including availability and delivery);

does not guarantee that the website, applications and online or SMS ordering system will be error-free or that any errors will be corrected. RK Kulcha Hub does not guarantee that the website, applications or online or SMS ordering system will be free from viruses or other harmful components and you agree to hold harmless RK Kulcha Hub from any claim, judgement, loss, expense, liability from any viruses or harm suffered by you as a result of using the website, applications or online ordering and reserves the right to alter the agreed price if an incorrect price was caused by a software fault, error or malicious attack. In using RK Kulcha Hub online or SMS ordering system (whether via the website, an application or electronic device) you acknowledge that all orders are treated as an express intention to purchase the nominated goods or services for the agreed online prices acknowledge that you contract with the individual store from which you order and not RK Kulcha Hub (except where you order from a RK Kulcha Hub owned store) and therefore you have no claim, recourse or action against RK Kulcha Hub whatsoever (except where you order from a RK Kulcha Hub owned store) and indemnify RK Kulcha Hub from all claims, losses, judgement, liability and damage relating to a failure of the online ordering system.

Steps we can take against your RK Kulcha Hub Online Ordering Account

If you breach any of these Terms and Conditions of Use or do anything else in connection with your RK Kulcha Hub Online Ordering Account that is not allowed or creates possible legal risk for us we think that your password or account has been compromised;

your RK Kulcha Hub Online Ordering Account remains inactive for an extended period of time (to be determined in our sole discretion) ,we may choose to take one or more of the following steps against your RK Kulcha Hub Online Ordering Account suspend access to your RK Kulcha Hub Online Ordering Account cancel your RK Kulcha Hub Online Ordering Account; and/or ban you from creating a new RK Kulcha Hub Online Ordering Account in the future.

RK Kulcha Hub is not required to provide you with prior notice of any step(s) that it intends to take.

Payment Option

When a customer pays in store, the RK Kulcha Hub stores in Australia and New Zealand accept cash payments (in the local currency) and credit and debit EFTPOS payments in store. The RK Kulcha Hub online ordering portal accepts pre-payment by selected credit cards, PayPal (Australia only) and Instagift.

Subject to COVID-19 protocols and store operations (mentioned below/above), where deliveries are not pre-paid online, our delivery experts accept cash payments, while some stores offer mobile EFTPOS payments at the point of delivery. RK Kulcha Hub stores owned and operated by RK Kulcha Hub  accept payment with the BasicsCard for instore EFTPOS terminal transactions only. The BasicsCard cannot be used to pre-pay for orders online. RK Kulcha Hub does not offer cash refunds for orders paid using the BasicsCard. All refunds will be processed back onto the BasicsCard.

eVouchers :

RK Kulcha Hub vouchers contain a code which can be redeemed via the RK Kulcha Hub online ordering system. Please note that RK Kulcha Hub voucher codes are single use codes and are only valid for redemption online; they will not be valid for orders placed in a RK Kulcha Hub store or over the phone (including via SMS ordering). Voucher codes are not redeemable for cash or transferable. RK Kulcha Hub reserves the right, in its sole discretion, to cancel any voucher code, or refuse to honour any voucher code (including after it has been redeemed by a customer), if RK Kulcha Hub suspects that the voucher code has been fraudulently generated and/or circulated without RK Kulcha Hub authorisation.

Updated At Feb 2, 2021 8:28 AM  By Angrej Singh