Privacy Policy
Privacy Policy
By visiting any third party food ordering application or platform, or by visiting any of our websites (including by using an application on a smart device), creating any accounts with, RK Kulcha Hub’s Rewards, VIP club or our Digital Asset Management services ("DAM"), placing an order with any of our stores (including franchise stores) or providing us with your personal information, you agree to your personal information being collected, held, used and disclosed as set out in this Privacy Policy. References to 'website' include the following: https://www.rkkulchahub.com, https://www.rkkulchahub.com or any other site, services (including web-services), software, application or media managed by RK Kulcha Hub.
You do not have to provide us with your personal information but if you do not provide us with the information we require we may not be able to assist you process your job application, franchise application or expression of interest in a franchise, process your order, participate in RK Kulcha Hub’s Rewards or provide you with access to "DAM" or allow you physical access to any of our premises. If you do not agree with the practices described in this Privacy Policy, please do not provide us with your personal information or interact with our websites.
The RK Kulcha Hub Privacy Policy forms part of the Terms & Conditions of Use and can be found following either of these links, or a copy is available at the RK Kulcha Hub’s Head Office Reception:
https://www.rkkulchahub.com
Revisions to this Privacy Policy
We may revise this policy from time to time whenever necessary so we recommend you check our website regularly to stay informed of any updates. If we think any material changes to this Privacy Policy will have a significant effect on you, we may notify you by email or put a notice on the homepage www.rkkulchahub.com of our websites. You can determine when this Privacy Policy was last revised by referring to the date it was "Last Updated" above.
If you continue to use our websites, place an order with any of our stores or provide further personal information to us after this Privacy Policy has been revised you will be deemed to have accepted the revised policy.
What Information do we collect about you?
We collect personal information (“Information”) necessary for us to process your order, process a refund of your order, process your donation (if any) to Give for Good, register you for an account such as RK Kulcha Hub’s Rewards, VIP club, RK Kulcha Hub’s Online Ordering or DAM, process your application for employment or an expression of interest for a franchise, provide you with information about new franchising opportunities, comply with COVID-19 contact tracing requirements and/or provide you with other services and/or the assistance you have requested. Where practicable, we will give you the option of interacting with us anonymously.
Customers of RK Kulcha Hub’s
The Information which we collect from you and hold includes your first and last name, day and month of birth, postal address, telephone and mobile number(s), email address, details of your order (i.e. your last four orders, your delivery address or preferred pick-up location), IP address and credit card details. In respect of your credit card details we only hold limited information as detailed further below under ‘How and why do we use your information? Payment Details’. If required, we may request your bank details in order to process a refund of your order.
When you place an order with us online using the RK Kulcha Hub internet ordering system (whether via the RK Kulcha Hub’s website itself or an application on a smart device), we collect additional Information from you such as:
your IP address as part of your order;
your feedback;
your entries into our competitions and draws;
your menu preferences and previous order information;
any delivery instructions or comments;
if you use an eVoucher or InstaGift™ we collect your order details, if you have used it, when you used it;
if you donate to Give for Good, and if so, how much; and/or
any information, personal or otherwise, that you include in your order either by telephone, in person or via online ordering or an App about your delivery instructions.
We may also collect your smart device ID and use your smart device’s location services (with your consent) in order to provide you with RK Kulcha Hub’s application services. See the ‘RK Kulcha Hub’s applications for smart devices’ section below for further information.
If you visit the RK Kulcha Hub’s Head Office Reception you will be presented with a COVID-19 visitor notice and self-declaration regarding your health, recent travel, and interaction with a person or persons diagnosed with COVID-19.
RK Kulcha Hub’s Jobs
When you apply for a job with us or apply to become a franchisee we also collect information about you, including sensitive information, for the purposes of assessing your suitability as a RK Kulcha Hub employee or franchisee (to which you have consented).
When you apply for a job with us through jobs www.rkkulchahub.com, blogs.rkkulchahub.com or otherwise, we (or our franchisee as the case may be) may collect the following details from you:
full name;
date of birth;
whether you are legally allowed to work in India (as applicable);
home address;
contact telephone numbers;
email address;
employment record;
level of education;
references (it is your responsibility to provide us with contact details of people who have provided their express consent to you for their Information to be included in your employment application);
drivers licence details;
the make, model and registration number of your motor vehicle, if you are applying as a driver in our stores; and/or
your gender.
We may also require you to provide sensitive information about any pre-existing injuries or medical conditions which may affect your ability to carry out the job, or which may be aggravated by the job, you are applying for. The sensitive information we collect and use in these circumstances is further set out under the section ‘How we use your Information? Sensitive information' below.
In order to apply for a job through jobs www.rkkulchahub.com or blogs.rkkulchahub.com, you will be required to create an online account which is secured with a password of your choosing. The ‘Your Details’ section in your online account will display some of the above-mentioned Information collected by RK Kulcha Hub’s and the ‘Your Applications’ section will show your recent job applications.
If you have any queries regarding the information contained in your online account, or would like to update any of this information, please contact the RK Kulcha Hub’s Training team by email at support@rkulchahub.com
Franchise application/expression of interest
When you apply for a franchise with us, or submit an expression of interest for a franchise with us (whether through our website or a third party website), we, or a third party acting on our behalf, will collect Information from you (including but not limited to):
full name;
date of birth;
address;
contact details;
citizenship status;
marital status;
language skills;
health;
education;
work experience;
business experience;
employment;
police check information;
financial position; and
credit check information.
Where an expression of interest for a franchise with us has been submitted using a third party website, you acknowledge that any personal information provided with this expression of interest may be used by us for any of the purposes outlined under section ‘How we use your Information? Franchise application/expression of interest’ below.
Tracking applications
If you are employed or engaged as a delivery driver at one of our stores, we may require you to install a mobile application, DPE GPS Driver App, to your mobile device and use the application during your shift. The DPE GPS Driver App will assist us and our customers to monitor the progress of order deliveries and aims to ensure the safety of our delivery staff. The Information collected by us via the App includes:
your location at all times during your shift; and/or
Data from your mobile device to detect unsafe driving behaviour such as speeding or harsh braking and acceleration.
If you are a customer of RK Kulcha Hub’s, in connection with a tracked order delivery, a driver tracker page may be available in order to track your order in real time. On this page you may be presented with fun facts, trivia and other types of questions. These facts/trivia/questions are provided as entertainment and any responses submitted by you may be used for purposes such as measuring customer engagement and market research (which may involve providing your de-identified responses to a third party for analysis), so that we can better understand the needs of our customers and tailor our future products and services accordingly.
Updated at Feb 2, 2021 8:28 AM By Angrej Singh